Next-Gen Diagnostics
Hillrom
Project Background
Welch Allyn (now Hillrom) has been making optical Otoscopes & Ophthalmoscopes for over a century. As a market leader, the business sought develop from the ground up a new generation of these products that offer dramatically improved optical functionality with digital capabilities, as well as improved ergonomics and usability.
The Welch Allyn MacroView Plus Otoscope, and the Welch Allyn PanOptic Plus Ophthalmoscope were released in 2020.
Personal Contribution
Initially I explored form architectures for the handle & heads of each device, focusing on interaction, ergonomics, and form language. We eventually partnered with an outside agency, ram industrial design inc, who contributed a bulk of the Concept Phase design work.
After ram delivered ID assets, my role transitioned into refining elements of the design as our development team worked through the DFM process. I also drove design development of the charge base and assisted the clinical team in conducting usability research.
Usability testing was centered around one novel feature - mounting and using a phone on the handles. Doing so allowed clinicians to capture images of the inner ear & eye during an exam.
